SHIPPING & RETURNS
FREE carbon neutral shipping Aus-wide on all orders over $49.
For orders $49 or less, regular Carbon Neutral shipping is $7 within Australia.
Express Carbon Neutral shipping is available on all orders for $10
A flat shipping rate of $25 applies to all delivery addresses outside of Australia.
100% CARBON NEUTRAL SHIPPING
Over 10% of global CO2e emissions are from transport and logistics. Our commitment to sustainability lasts all the way up until the garment arrives at your door, with 100% carbon neutral shipping on all orders.
Being carbon neutral means that your net release of CO2e into the atmosphere is zero: whatever CO2e is emitted by the shipping of your order is cancelled out by a process known as 'offsetting' – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!
We ship with Australia Post, using their Carbon Neutral Parcel Delivery service - learn more here.
Our post satchels are 100% biodegradable and compostable: once you’ve finished with your satchel you can simply take off the label and pop it in with your food scraps and green waste to start breaking down. The satchel will biodegrade within 90 days in a regular home composting process.
Our satchels have passed Australia’s stringent AS5810 certified home compostable requirements, which includes a worm toxicity test, so they’re even worm farm friendly! Learn more here.
Our garment packaging is 100% plastic-free, consisting only of post-consumer recycled paper.
You are welcome to return any item of XWASTED clothing for an exchange or refund within 60 days of receiving it, so long as it is unworn and unwashed.
To return an item, please print and fill out this form, then post it back to us with your item:
PO BOX 163
99 Great Ocean Road
Anglesea VIC 3230
Please note that we do not cover the return postage cost for non-faulty items. If you purchase with PayPal however you can claim the price of return postage by with them - more info here.
If your item is faulty, please contact us and we will arrange a replacement or refund, and cover any return postage costs incurred.
For hygiene and safety, we don't accept returns of non-faulty XWASTED Facemasks.